Hi, I'm Gopi.

An AI copilot that lives inside Freshdesk — crawls your knowledge base, past resolved tickets, and macros to surface the most relevant reply for each ticket. Agents review and send. No tab switching, no knowledge hunting.

43% faster FRT · 2× within-SLA · 30% lower handle time · 60% drop in after-hours work

Open-source MCP servers that expose Freshdesk and Freshservice as tool-callable APIs — built during the early days of the MCP ecosystem. Validated internally by resolving 1,000+ support tickets at effy before public release.

46 GitHub stars · 27 forks · Listed on Smithery.ai

Brought CultureMonkey's employee engagement surveys directly into Microsoft Teams — so HR teams could run surveys without asking employees to open another tool. Live on Microsoft AppSource.

A Chrome extension that spots timezone mentions in Gmail and shows your local time inline — no tab-switching, no mental math. Turn on Universal Mode and it works on other sites too; there’s also a quick converter in the toolbar.

Took an existing Zoho People auth boilerplate and built the full sync architecture on top — multi-tenant isolation, error handling, retry logic, and customer onboarding workflows. Replicated across Keka HR, Workday, Darwinbox, and Workline.

6 HRMS platforms · 100,000+ employee records synced

An in-house MFT service for CultureMonkey — gave enterprise customers a clean, configurable way to drop employee data files when APIs weren't an option. Dedicated FTP server, per-customer configuration, clean internal workflow.

Shopify, ServiceNow, Magento, Slack, WhatsApp, Nium, Delhivery and 50+ more. One integration processed millions of student records — a drain stuck for weeks, resolved in 3 days via PM2 cluster mode and dual-layer throttling.

Before: SSH into servers to check logs. After: centralised Grafana stack across 20+ services, custom dashboards, automated Slack and email alerts, and phase.dev for secrets management. Full deployment lifecycle — dev to staging to production — owned solo.

20+ services · Grafana + Prometheus + ELK · Solo ownership

Replaced manual Slack DM approval chains with a structured form → automated approval routing → Finance auto-notification workflow. Zero follow-ups required. Pattern became a template for multiple other internal automations.

50+ projects in feasibility at any time, most never converting. Fix: lightweight feasibility format with go/no-go criteria, BA-to-dev handoff templates, and customer sign-off checkpoints before engineering effort began. Less wasted effort, better-aligned solutions.