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Gopi Krishnan

Gopi Krishnan.

Software Architect · Chennai, India

I'm a software architect and engineering manager, Chennai born and raised.

Outside of work I'm someone who came to self-discipline late into my professional career — and now takes it seriously. I build things for fun, I stay physically active, and I travel when I can, recently solo. There's a version of me from a few years ago that would find the current one unrecognisable. I consider that a good thing.

In February 2026, after four years of running dual engineering roles simultaneously, I chose to stop and think before moving. Not a reaction to anything — a deliberate pause. I wanted to choose the next chapter rather than fall into it. I'm still in that pause, building in public, and getting clearer.

The longer ambition is to build something of my own. The honest reason isn't the one that sounds good in a pitch — it's the specific satisfaction of seeing something you made quietly solve a real problem for real people.

Experience

Where the work happened

effy
CultureMonkey
Accenture
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effy
CultureMonkey

effy

Associate Engineering Manager

May 2024 — Feb 2026

Architected DODGE — agentic AI copilot for Freshdesk. 43% faster FRT, 60% drop in after-hours work. Led delivery across 60+ projects, streamlined internal engineering processes and delivery frameworks. Planned and deployed the Freshdesk + Freshservice MCP servers — now collectively at 50+ GitHub stars.
AIRAGManagementMCPFreshworks
2026
2024

CultureMonkey

Senior Lead Engineer

May 2024 — Feb 2026

Stepped into Ruby on Rails mid-tenure and upskilled in weeks to ship a key product feature — the Lifecycle Survey Module. Introduced Grafana across the stack for observability, log flow, and customer-facing metrics dashboards. Revamped the FTP service into FileDropper — a self-serve internal tool that let the Customer team handle employee data onboarding and retrieval without engineering involvement.
Ruby on RailsGrafanaObservabilityFileDropperHR Tech
Dual role · 4 years simultaneous

effy

Senior Software Engineer

Mar 2023 — May 2024

Built and owned custom middleware services integrating Freshworks products (Freshdesk, Freshservice, Freshchat, Freshsales) with platforms like ServiceNow, Magento, Dell, WhatsApp, Nium, and Delhivery. Stepped up into customer-facing work — requirement gathering, conflict resolution, and solution architecture. Owned high-priority and critical technical deliveries across projects. Managed end-to-end hiring at effy and CultureMonkey for HR, BA, and SDE roles.
MiddlewareSolution ArchitectureData IntegrationHiringFreshworks

effy

Software Consultant

Mar 2021 — Mar 2023

Early hire. Built the integration foundation from scratch — established patterns for idempotency, retry logic, and multi-tenant data isolation that the whole platform scaled on.
Early HireFreshworksMiddleware
2021
2018

CultureMonkey

System Integration Engineer

Mar 2021 — May 2024

Built the integration service middleware from scratch — connecting CultureMonkey with Zoho People and Keka HR for employee data sync. Developed the FTP service for enterprise customer file uploads. Extended the integration layer to support Microsoft Teams as a survey delivery channel and shipped the CultureMonkey Teams App to Microsoft AppSource.
Early HireHRMSZoho PeopleKeka HRTeams App

Accenture · Cigna

Full Stack Engineer

Oct 2018 — Mar 2021

ETL pipelines and Tableau dashboards for global medical insurance. Automated 80% of manual QA using Protractor. First exposure to enterprise-scale systems and compliance.
ETLTableauQA AutomationFull Stack
How I Think

Engineering principles I hold

What I Believe

The things that have stayed true